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ArcGIS 10.4 for Desktop Background Geoprocessing Installation Fails

Question asked by IYTE-ARCHITECTURE on Mar 12, 2016
Latest reply on Aug 16, 2019 by lkoman-esristaff



I upgraded from ArcGIS 10.3.1 to  ArcGIS 10.4. I'm having a problem with ArcGIS for Desktop

Background Geoprocessing installation. The setup wizard looks for setup files under the following location:


C:\Users\Saygins\Documents\ArcGIS 10.3.1\DesktopBackgroundGP\SetupFiles


However, the setup files are in D:\esri\BackgroundGP\DesktopBackgroundGP.  I changed the path

and tried to continue but ended up with no luck. The last error message I got said "The D:\esri\BackgroundGP\DesktopBackgroundGP\SetupFiles\setup.msi  was not a valid installation package for the product."


Please note that I uninstalled ArcGIS 10.3.1 prior to installation of ArcGIS 10.4. Have anyone encountered

such issue before ? It'd be great if you could kindly share your suggestions. Thank you.