AnsweredAssumed Answered

How do I change authorization numbers when tutorial 180 day expired?

Question asked by on Feb 28, 2016
Latest reply on Mar 3, 2016 by vsfoote

I have an expired license from my 10.2 tutorial 1 book.  I purchased the 10.2 Tutorial 2 book but can't seem to figure out how to change the licenses.  I still have 10.2 installed on my notebook.


First: I tried to activate using the ArcGIS Administrator Authorize now under desktop tab.  Got the following error: 7174 Only deployed entitlement line item can be fulfilled. 

Second:  Assuming I need to deactivate the old expired license, I went to support operations in the ArcGIS Administrator and clicked on deauthorize and selected my trial license.  I got an error: 7466 The return of the fulfillment is denied by the return policy because max return exceeded


How do I swap the new license from my Tutorial 2 book without reinstalling 10.2?  It works fine, just need to change license file names. 

I have now way to contact support in My Esri.  All support tabs are grayed out and unavailable.

Any help would be appreciated.



Tom Bath