I have an expired license from my 10.2 tutorial 1 book. I purchased the 10.2 Tutorial 2 book but can't seem to figure out how to change the licenses. I still have 10.2 installed on my notebook.
First: I tried to activate using the ArcGIS Administrator Authorize now under desktop tab. Got the following error: 7174 Only deployed entitlement line item can be fulfilled.
Second: Assuming I need to deactivate the old expired license, I went to support operations in the ArcGIS Administrator and clicked on deauthorize and selected my trial license. I got an error: 7466 The return of the fulfillment is denied by the return policy because max return exceeded
How do I swap the new license from my Tutorial 2 book without reinstalling 10.2? It works fine, just need to change license file names.
I have now way to contact support in My Esri. All support tabs are grayed out and unavailable.
Any help would be appreciated.