AnsweredAssumed Answered

Both .img and .jp2 renders black when creating a tile cache

Question asked by WCECD on Feb 18, 2016
Latest reply on Feb 19, 2016 by WCECD

I am trying to upload a DEM that we have in two different formats including a .jp2 (JPEG 2000 Image) and .img (Disc Image File) into a basemap layer for ArcGIS Online. However in both instances the cached file is basically black. I am using a 10.3 Desktop and trying to store the cache on our own server rather than have it stored as a Hosted Layer. Anyone have any idea of how to fix this problem?


DEM_Color.jpgwhat it should look likeDEM_Blacked.jpgwhat it actually looks like