AnsweredAssumed Answered

Problems downloading basemap offline in Collector

Question asked by JoyMBNEP on Feb 16, 2016
Latest reply on Oct 1, 2018 by grobison

Hi- I'm hoping someone can provide some guidance.   In Collector, I'm trying download my basemap (esri imagery with no labels) to prepare for offline data collection.  However, when I try to "Download a Basemap" in collector and "choose work area", I get the following error message:

 

"Map Download Failed. A layer does not have the correct editing capabilities. The operation could not be completed. (AppFramework error 9).

 

I have 7 other feature services as part of my ArcGIS Online map.  Each of the feature services  all enabled for offline mode (sync).

 

Any help is much appreciated. I'm stuck!

 

Thank you!

Joy

Outcomes