AnsweredAssumed Answered

Problems downloading basemap offline in Collector

Question asked by JoyMBNEP on Feb 16, 2016
Latest reply on Jan 31, 2019 by joshua.oregon

Hi- I'm hoping someone can provide some guidance.   In Collector, I'm trying download my basemap (esri imagery with no labels) to prepare for offline data collection.  However, when I try to "Download a Basemap" in collector and "choose work area", I get the following error message:


"Map Download Failed. A layer does not have the correct editing capabilities. The operation could not be completed. (AppFramework error 9).


I have 7 other feature services as part of my ArcGIS Online map.  Each of the feature services  all enabled for offline mode (sync).


Any help is much appreciated. I'm stuck!


Thank you!