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Collector Basemap won't download for offline - AppFramework Error 9

Question asked by JoyMBNEP on Feb 5, 2016
Latest reply on Jun 16, 2017 by alexperez

Hi- I'm hoping someone can provide some guidance.   In Collector, I'm trying download my basemap (esri imagery with no labels) to prepare for offline data collection.  However, when I try to "Download a Basemap" in collector and "choose work area", I get the following error message: 


"Map Download Failed. A layer does not have the correct editing capabilities. The operation could not be completed. (AppFramework error 9). 


Any help is much appreciated. I'm stuck.


Thank you!