I'm unable to access metadata using ArcMap 10.2.2. Is this hardware related or is there a setting I can change on my computer (using Windows 10)?
You have posted in the wrong place, this location is for help about how GeoNet works,
Here is the community structure GeoNet Community Structure
try Managing Data or
ArcGIS Desktop Installation support
PS it sounds like something is wrong with that file, if you can read metadata from other files, but check out the help topics
XSLT Transformation—Help | ArcGIS for Desktop
Retrieving data ...