9.0 Installer error 1904

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02-02-2016 11:28 AM
JohnGreen
New Contributor II

- When I try to install ArcGIS 9.0 on my tablet with XP pro I get the following message in an Installer Information box: Error 1904 Module D:\Program Files\ArcGIS\Bin\XMLSupportUI.dll failed to register. HRESULT-2147023898. Contact your support personel.  Can anyone tell me what might be wrong?

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RebeccaStrauch__GISP
MVP Emeritus

Take a look at

28065 - Error 1904: failed to register C:\Program Files\ArcGIS\Bin\xmlsupportui.dll, 3dsymbolsui.dll...

and Other trouble installing ArcGIS 9 - Error 1904, HRESULT -2147023898

for other possible solutions, do  web search for " arcgis 9.0 install error 1904 "

edit...having issues with my connection right  now....but here is a knowledge base doc that might also be helpful

http://support.esri.com/en/knowledgebase/techarticles/detail/27259/pdf

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3 Replies
RebeccaStrauch__GISP
MVP Emeritus

Take a look at

28065 - Error 1904: failed to register C:\Program Files\ArcGIS\Bin\xmlsupportui.dll, 3dsymbolsui.dll...

and Other trouble installing ArcGIS 9 - Error 1904, HRESULT -2147023898

for other possible solutions, do  web search for " arcgis 9.0 install error 1904 "

edit...having issues with my connection right  now....but here is a knowledge base doc that might also be helpful

http://support.esri.com/en/knowledgebase/techarticles/detail/27259/pdf

JohnGreen
New Contributor II

Thanks Rebecca.  That worked for us.

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RebeccaStrauch__GISP
MVP Emeritus

Glad it worked. remember to mark it as the correct answer so this thread can be closed.

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