AnsweredAssumed Answered

I only get a BLACK SCREEN

Question asked by scotts766 on Jan 28, 2016
Latest reply on Jan 4, 2017 by CAndrews-esristaff

I just installed ArcGIS Earth on a Windows 7 machine with 20GB ram. After waiting for at least 15 minutes, all I get is a black screen. When I load shapefiles from either my ArcGIS online or from my hard drive, they don't show up either, just a black screen.

How do I get ArcGIS Earth to work? This black screen is very frustrating.

I have no problem using other "earth" programs.