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Getting a runtime error when opening ArcMap

Question asked by MidnightYell2003 Champion on Jan 26, 2016
Latest reply on Feb 9, 2016 by MidnightYell2003

I have ArcGIS 10.3.1 (version 10.3.1.4959) and Windows 10, 64-bit, and lately when I have tried opening an .mxd document from Windows Explorer, I get this error message:

ArcGISRuntimeError.png

Here is the text so that it is searchable:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Progra...

 

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

 

The information that I have looked up gave several suggestions that apparently do not work. Seemed the 'best' suggestion is to format the PC, which I do not want to do...

 

I can open ArcMap and other ArcGIS suite of products from the start menu. However, I cannot unpack a layer package file (.lpk). When I do this, I get the same error and when I drag it into ArcMap from ArcCatalog, ArcMap just crashes.

 

Any help would be appreciated!

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