AnsweredAssumed Answered

Collector not able to sync with server

Question asked by rtclark2 on Jan 12, 2016
Latest reply on Jan 14, 2016 by rtclark2

So just got back from collecting a few points in collector, went to sync it up o the server (we work in offline environment out in the field) and when i tried to sync i got the following error "Operation couldnt be completed sync tools service error. could not service request"


When i went to log at the logs i saw this


Message: The containing process for 'System/SyncTools' job 'j2a92948f1fc942a199f0bde8ef52e662' has crashed.

Code: 8254


and then


Message: Instance of the service 'System/SyncTools.GPServer' crashed. Please see if an error report was generated in 'C:\arcgisserver\logs\AFGIS.AD.FULLERTON.EDU\errorreports'. To send an error report to Esri, compose an e-mail to and attach the error report file.

Code: 8252


so i went to check and see if there was an error report and nothing.


last week everything work and i am not aware of anything that has changed.