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Two ArcMap processes on the same machine take two floating licenses.

Question asked by modybsystematics-co-il-esridist Employee on Jan 10, 2016
Latest reply on Jan 11, 2016 by rastrauch

We are using Citrix with floating desktop licenses.

In general a user can connect to the server and start two ArcMap processes and use just one license. This is the way CU license should work.

Sometimes we see that the same user on the same connection takes two licenses. This is a big limitation on our number of users that can use the software.

We sometime have 5-7 of these in a single day so it is a big problem.

The problem is that it is not always the same. The same user sometimes takes one license and some other time takes two.

Sometimes the second license is taken one minute after the first one but sometimes an hour later.

When we check the lmutil we see that we have two lines with the same user and machine (Citrix server) but different display string.

The server have virtual name. When we use the physical name we do not see the problem.


Anybody heard about such a problem?

Any idea what can we do?