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Popups not displayed in Explorer for iOS (iPhone)

Question asked by jebu23 on Dec 4, 2015
Latest reply on Dec 4, 2015 by jebu23

I'm trying to configure popups on a dynamic map service layer.  While the popups display and work just fine in my web map in Portal, they will not display when I load the map in Explorer for iOS on my iPhone.

 

The layer is a dynamic map service with several sublayers and I'm configuring popups on several of the sublayers.  I have several other maps where this is working just fine with other map services so I'm guessing it must be something unique to this particular map service but I have no idea of how to figure out what it is.

 

The service is secured (token) or I would share the url.

 

Is there any options that needs to be enabled in ArcGIS Server?

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