Can't load map on phone

[MacWatts]

I changed my password, now I can't load my maps on my phone. Any ideas?

[DanPatterson_Retired]

what password?  the phone's? the app's? what software? no 'I forgot my password' link?

[MacWatts]

My ArcGis online login password.

[MichaelJach]

How are you trying to load them? Through ArcGIS Online on your phone? Are you logged in after you changed your password?

[MacWatts]

Before, I would go to Explorer on my phone and it would load my maps. After

I changed my password for ArcGis Online I started Explorer and it asked for

my password for which I enter the new password. and if says "Failed to load

map. You will be signed out."

[MichaelJach]

Maybe try clearing the cache or saved passwords on your phone. It sounds like it's trying to use your old password to login if it was saved.

[MacWatts]

I'm logging in through Explorer for ArcGIS on a Samsung smart phone. It all

worked just fine until I changed my ArcGIS Online password from my computer.

I cleared the cache on my phone, but it didn't help.

[DanPatterson_Retired]

I have moved this to ArcGIS Online in the hope that someone there knows how to access your password.

[DanPatterson_Retired]

not good practice to mark your own posts helpful

[MacWatts]

I cleared the phone. I tried logging in with the old password and I get invalid user name or password.