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Collector Map failing to download or sync and getting error "Cocoa Error 500"

Question asked by emily.sangster on Nov 2, 2015
Latest reply on Jul 3, 2019 by

About 20-30% of the time when attempting to download or sync an offline map using an iPad it fails and says "Cocoa Error 500".  The server log also shows two messages.  "Invalid xml registry file: c:\program files\arcgis\server\bin\XmlSupport.dat" and "Unable to instantiate class for xml schema type: ArrayOfGPToolInfo".  I can't find any information on these specific errors online and am wondering if anyone else has experienced this.  If the problem is the invalid xml registry file how would I fix that?


Thanks for any insight!!!