Shortlist app wont work on Iphone

[MattMcCambridge]

Hi, I have recently completed the Shortlist app with two tabs. It works absolutely fine on a desktop/laptop. However, on my Iphone 5 the map wont load: "Application is initializing Thanks for waiting" - it never does.

It says on the Esri site that this tabbed Shortlist app is 100% responsive however it doesn't appear to be.

Has anyone else struck this issue. Is there a remedy? The maps by themselves load up fine into the Iframe it is just the app that seems to be buggy.

[MattMcCambridge]

.... further to that, Chrome is the only browser it works on. All others (explorer, firefox etc) wont initialise. Is this app only designed for the Chrome browser?

[RupertEssinger]

Hi Matt

Assuming your app is shared publicly, can we get the URL to your Shortlist so we can have a look? Can we get the the URL of the Shortlist app, the URL of the web map it displays, and the URL of the page in which you are embedding the Shortlist app as pictured in your pic. Actually from the look of your screenshot, this isn't the Story Map Shortlist app. I think you are using Story Map Series.

Rupert

[MattMcCambridge]

Thanks for the support Rupert, wasn't expecting that - very much

appreciated.

App URL:

http://www.arcgis.com/apps/MapSeries/index.html?appid=3ca940205cda4ab098f6dadca1e20c10

Map 1 Kororipo Heritage Trail - URL:

http://www.arcgis.com/home/webmap/viewer.html?webmap=b5605baf869f4619b62d0ade2b1f708c

Map 2 Eat Stay Play - URL:

http://www.arcgis.com/home/webmap/viewer.html?webmap=90746139610b4ceb8e6e926e93ac6f77

[RupertEssinger]

Thanks Matt.

Can we get the URL of the web page in which you are embedding the Story Map Series (note, this isn't the Story Map Shortlist app).. None of the URLs above take us to the page that you took a screenshot of in your initial post.

Actually I just found it: http://www.kororipo.co.nz/

[MattMcCambridge]

Yeah, thats the one Rupert. Thanks.

[MattMcCambridge]

Hi Rupert,

It all seems to be running fine now. Just for the sake of this thread in forum was it something you guys rejigged your end?

Many thanks for the support.

[MattMcCambridge]

...all but ios. It keeps locking & freezing the site on a Smartphone.

[RupertEssinger]

I can repro that issue on iOS and we'll have a look into it and report back. There was a similar issue recently with another embedded Story Map Series that may be related.

(When I accessed your http://www.kororipo.co.nz/ page earlier today on Windows the story map gave me a message that it wasn't accessible, like it or one of the maps it contains was temporarily unshared. It might be good to login in to My Stories ( http://storymaps.arcgis.com/en/my-stories/ ) and just check that everything in your story map is OK. My Stories will report any issues in your story and help you fix them).

Will let you know about the iOS issue.

Rupert

[RupertEssinger · Accepted solution]

Hi Matt

Thanks for bringing this to our attention.  We can't consistently repro the issue on iOS but we have done some fixes and the issue should be solved in the next ArcGIS Online update (night of November 10th). Even with that fix in place you may want to review the way the frame in which the story map is embedded behaves at different window widths: your map's height gets reduced significantly at smaller display sizes. It may be hard to use that map on a phone at that size. We'd recommend also including a link that lets people launch the story map full-screen on whatever device they are using for ease-of-use,

Rupert