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SUPPORTING_LAYERS_THAT_ARE_CLICKABLE not working for ArcGIS for Server Map Service (shortlist)

Question asked by c_blandy on Oct 26, 2015
Latest reply on Feb 8, 2016 by msnook

I have a polygon layer within a ArcGIS for Server Map Service that I would like to be used as a Supporting Layer that is clickable. I have added it to the web map (see below, Map service is called Applications, Layer Cultural Corridor) and configured it using the SUPPORTING_LAYERS_THAT_ARE_CLICKABLE (="Applications -  Cultural Corridor") variable in index.html. The layer contains both a name and Description field. Any clues why this is not working?

I am hosting this app on my own server.