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Print Widget for ArcGIS Portal - Unable to establish connection with AGSonline

Question asked by iamlaksh3 on Oct 27, 2015
Latest reply on Aug 23, 2016 by sibghatullah86

All, I am creating simple WAB from my ArcGIS Portal 10.3.1. I have published print Geoprocessing service (


When I add this service in print widget and print my web map using WAB which has 7 internal layers and one from ArcGIS online service ( ) throws an error Error executing tool.



Export Web Map Job ID: j2948e112d0f543d186b321ae770e6d4a : Layer "World_Topo_Map_3924": Unable to connect to map server at Failed to execute (ExportWebMap).


Failed to execute (Export Web Map). A connection with the server could not be established (WinINet Error while using HTTPS security, 12029), URL =


It clearly shows the print Geoprocessing service unable to connect services.arcgisonline. But my ArcGIS server web map which could show World Topo map and other internal layers. I dont understand why print GP service not able to connect.


My Print GP service should use same credentials to connect to AGS online and print. I tried updating print GP service with user (which has internet access) and republished the service. This also fails. When I print basic map without ArcGIS online, it works fine.


Please help me on this.