AnsweredAssumed Answered

Sync tools not handling 200mb+ syncs

Question asked by hamishmills on Oct 6, 2015
Latest reply on Oct 16, 2018 by CHu_BGCINC

Hi Everyone,


I had seen in previous threads that the Collector to ArcGIS server sync limit was set at 2GB for both OS's. We are currently using iPads, and whenever we try to sync approximately 200mb to 500mb the ArcGIS server sync tools crash. I had thought the limit being 2GB should mean we have no issues here. The log message shows the following:


SEVEREOct 7, 2015, 5:42:32 AMThe containing process for 'System/SyncTools' job 'j66744257a2a7447c8ef609dac04c0e8f' has crashed.Server


SEVEREOct 7, 2015, 5:42:22 AMInstance of the service 'System/SyncTools.GPServer' crashed. Please see if an error report was generated in '\\####\ArcGIS\ServerRepository\Prod\ArcGISServer\v10_3\logs\#####\errorreports'. To send an error report to Esri, compose an e-mail to and attach the error report file.System/SyncTools.GPServer


Unfortunately no error report is generated when these crashes are occurring. I am hoping to do more debugging when our field workers are back at the office. Please note that any other smaller syncs have no issue syncing back to server, testing definitely seems to be pointing to size being the issue.


Does anyone have and ideas on why we are getting no where near the 2GB size limit? Should we actually be able to sync up to 2GB of data?

Russell Roberts can you help at all?