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The tiles of the basemap cannot be downloaded due to a security issue while the service is not secured.

Question asked by ahmadabusaleh on Sep 20, 2015
Latest reply on Sep 25, 2015 by ahmadabusaleh

The tiles of the basemap cannot be downloaded due to a security issue while the service is not secured.

 

Despite the fact that the basemap was shared with everybody on the ArcGIS Online (AGOL), the ArcGIS collector is unable to download the map to be used offline and displays the following message “the map failed to download with the message: Unauthorized access to a secure service“. It seems that there is a security issue that prevents the tiles to be downloaded to the device. What might be the source of it.

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Thanks,

Ahmad Saleh

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