AnsweredAssumed Answered

Trial version authorized online, but when starting says "is not authorized"

Question asked by on Sep 11, 2015
Latest reply on Sep 14, 2015 by lkoman-esristaff

I have installed ArcGIS 10.1 and authorized online.  The messages says, "All requested features have already been authorized on this machine."    When I start ArcMap, it says "ArcGIS Desktop Advanced is not authorized for use."   What do I do next? 


Last year, I installed a 90 day trial version of the same software, but uninstalled it before loading this 180 day student version.  Was there some license file leftover from the old install that the license server might be locating?


As of now, I am dead in the water.  I may have wasted my unemployment insurance money on this Esri workbook.