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Why can't I add favorites in Explorer for ArcGIS?

Question asked by avollick on Aug 20, 2015
Latest reply on Aug 24, 2015 by avollick

I have 3 ArcGIS online user accounts (user level permission, part of the same group) who can't add map favorites. With my administrator account, I can add a favorite.  The others get

"Cannot Add Item to Favorites"

"Failed to add item to favorites".

Not sure where else I can look -- everything's shared that needs to be and if I make one of the users publisher level permission, they still can't add a favorite.

 

Thanks for any suggestions.

Annaliese

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