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Failed to connect to database Underlying DBMS error[ORD-28000: the account is locked No extended error.]

Question asked by terryelk on Aug 6, 2015
Latest reply on Jan 12, 2016 by vangelo-esristaff

The sde database user is continually getting locked out of the database and the caption heading is the error message. Once the DBA unlocks it we are able to connect but as soon as we try to create the map service we get an error and on inspection we find the sde user is locked out. All the research has suggested that a MXD file with an old sde password is trying to connect to the database and hence locking it out. We have disconnected all arcmap instance yet the account still is being locked out. DO ANYONE has a suggestion for this issue.