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ArcGIS Server service running but missing SOC and javaw processes

Question asked by gilest on Aug 6, 2015
Latest reply on Jan 14, 2016 by gilest

I recently installed ArcGIS server10.1 SP1 on a Win 2008R2 box.  The ArcGIS Server service is running, but there are no ArcSOC process nor javaw.exe process running so I cannot access the server via the manager web page or ArcCatalog.  Any idea why these processes are not running and how to get them running?  I have rebooted the server but it did not help.  Attached is a screen shot of the processes running for the user associated with Server.


Thank you,