AnsweredAssumed Answered

Failed to return user store. For input string: "8997:266::8997:266"

Question asked by rtclark2 on Aug 6, 2015
Latest reply on Jul 21, 2016 by NicolasGIS

So i came in to work today and try to log on to my ArcGIS server site with my domain account and got the following error

 

"Failed to return user store. For input string: "8997:266::8997:266"

 

So i log on with my primary psa account and to see whats up...after poking around it seems for some reason the site can not find any of the users in the our domain.

 

So i go to the Config Store in the security settings and test the connection.

 

what i get now is

 

"Testing the connection failed. Please verify that you can connect to the Windows domain outside of ArcGIS Server using the username and password values you entered in the input boxes below.

For input string: "8997:266::8997:266"

 

So some where between last night and this morning i can not connect to the domain and can not bring and users in.

 

Any thoughts as to what is going on?\

 

ArcGIS for Server 10.3, Server 2012 R2

 

 

Edit:

 

From the logs...

 

</Msg>

<Msg time="2015-08-06T11:35:58,528" type="SEVERE" code="6581" source="Admin" process="2948" thread="1" methodName="" machine="AFGIS.AD.FULLERTON.EDU" user="" elapsed="">Failed to validate user credentials for the user 'AD\raclark'. Failed to return user store. For input string: "8997:266::8997:266"

 

</Msg>

<Msg time="2015-08-06T11:36:04,323" type="SEVERE" code="6619" source="Admin" process="2948" thread="1" methodName="" machine="AFGIS.AD.FULLERTON.EDU" user="" elapsed="">Failed to return user store. For input string: "8997:266::8997:266"

 

 

This is my current error code. it comes up when i try to switch to the windows domain for users....

 

<Msg time="2015-08-06T12:05:14,665" type="WARNING" code="7270" source="Admin" process="2948" thread="1" methodName="" machine="AFGIS.AD.FULLERTON.EDU" user="" elapsed="">Unable to connect to the identity store using the supplied parameters. Verify that you can connect to the identity store outside of ArcGIS Server using the same parameters. For input string: "8997:266::8997:266"

 

 

Edit: 8/10/15

 

And today when i come in an test it. It works. So i am guessing something on the IT side and not ESRI but i would still love for ESRI or anyone to weigh in on what is going on.

 

#ESUI Support

 

Edit: 8/11/2015

 

So still every thing seems to be working. Best guess is that it was something on the IT side and problems with the AD server.

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