AnsweredAssumed Answered

Map Download Failed

Question asked by kg76 on Jul 22, 2015
Latest reply on Jul 23, 2015 by kg76

I'm trying to download a map with a considerable amount of data.


The map starts to download and gets about 3/4 of the way done and then just hangs there for a while. Eventually (often hours later) I'll get the following error message:


Map Download Failed

Unable to download the map.

You do not have permission to access the requested resource.


I've been using the Tiled Basemaps group to find offline-ready basemaps. For example I used the  service for USA Topo Maps. But, I also made my own blank basemap that I've been substituting so that I can zoom in beyond level 20.


Other than that, I know that my feature services and map are shared with the appropriate users.


I'm using hosted feature services, and I've upgraded to Collector 10.3.2