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Collector on Android: "A cellular or wifi connection is required" after checkout?

Question asked by Jacqueline.Brost_MNDNR on Jul 21, 2015
Latest reply on Mar 29, 2018 by SwinomishAdmin

In Collector for ArcGIS on a couple different Android devices, I get the error message "A cellular or wifi connection is required" when trying to open the Collector for ArcGIS app after checking my data and basemap out. The only workaround I've found is to completely restart the Android device, after which I can open the Collector app and access my checked out map. This seems like a bug and is not conducive to my organization's field staff.

 

I do not have any problem closing and opening the Collector app on my iOS devices after a checkout.

 

Is anyone else having this problem? Seems like a big one that Esri should be looking into.

 

Device specs (all using Collector for ArcGIS version 10.3.2 build 1014 and meet system requirements for Collector compatibility):

  • Google Nexus 7 (checked out data is not accessible without a device restart)
  • Samsung Galaxy Tab S (checked out data is not accessible without a device restart)
  • Apple iPad (no problem)
  • Apple iPhone (no problem)
  • Apple iPad (no problem)

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