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Collector on Iphone 5s - Error downloading map to work offline

Question asked by SusanaGasquez2010 on Jul 14, 2015
Latest reply on Jul 24, 2015 by coffeyjr3

Hi I am trying to work offline using collector  but each time i try to download the map i get a message saying the i need to enable "Background App Refresh". When I click on Settings to do this, i can see that this option seems enabled, however grayed out.


After re opening and retrying i get the same error.


Could you please confirm how i can resolve this?