I have a situation where I need to delete a license that has been checked out from a license server, without access to that server.
Our organization made a change in license server and ArcMap version. Some users had a license checked out from the old server, now unavailable. They are now pointing to the new license server and unable to get a new license checked out because of the existing license on their machine from the old server. Normally, I would just check it back in to the old one, then point to the new server and get a new license. But the old server is no longer accessible.
A successful strategy has been to simply let the old license expire and then check out from the new server. However, I need to be able to force this process early for some users who will be in the field and without access to the new server when their license expires.
Can I delete the checked out version of their license on their local machine?
FlexNet license server
C:\ProgramData\FLEXnet contains a ARCGIS_0038ce00_tsf.data file that I suspect, but have been unable to confirm, might be the correct file to delete.
Has anyone experienced this or a similar situation?