The sync process on a Samsung Galaxy Note Pro 12.2 hangs with no progress, no error message, and no timeout. It just sits there, despite a strong WiFi or 4G connection. See the attached Image1.
This Samsung has successfully synced previous Collector projects without difficulty, so I know the device itself is capable.
Other devices (iPad, Android phone, etc.) are successfully syncing the current Collector project, so I know the current project itself is not “broken”.
This leads me to believe that something internal to the client_delta or geodatabase files on the Samsung have, somehow, gotten cooked.
These files are visible in the Samsung’s ArcGIS_Collector folder. See the attached Image2.
This text is in the SyncProcessRecoveryInfo file (you may have to scroll across to see all the content), and the clientDeltaPath value is correct.
So, how can I either fix this problem, or make a backdoor retrieval of the data and attachments and get them into my feature service. There are 42 pending records and attachments that took field crews 2 weeks to collect. I'm in a little bit of a panic.