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Publishing a geoprocessing service that imports modules besides arcpy?

Question asked by ian_broad on Jun 4, 2015

I'm trying to publish a geoprocessing service (10.2.1) that will be used to generate a PDF from a webmap using an MXD layout as a template.

The problem is that if I try to import any module besides arcpy, the publishing just runs forever until I kill it.

For example, I tried to import os, and it just hangs while it's publishing. When I remove import os, it publishes just fine. Same thing happens with any other module I try to import.

Any idea what's wrong here?

I found this thread that has the exact same problem, but there wasn't really a solution:

Publishing geoprocessing service takes forver