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"Enable pop-up" missing in ArcGIS Online

Question asked by stefda on May 12, 2015
Latest reply on May 13, 2015 by stefda

I have added a map from our ArcGIS server to our ArcGIS Online account. The map has been created in Desktop 10.1 but saved as a 10.0 version copy to be compatible with our 10.0 server.

 

I can see all layers with features in the webmap viewer but cannot enable pop-ups to display feature information. When I navigate to the layer on which I want to enable the pop-ups, clicking on the arrow next to the layer name shows only "Hide in Legend" and "Description" options.

 

I have made sure that the "Shape" field is visible in the layer (Can't enable pop-ups on this layer in a map ), I re-published the .mxd file, cleared the REST cache, but to no avail.

 

What am I missing?

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