I have added a map from our ArcGIS server to our ArcGIS Online account. The map has been created in Desktop 10.1 but saved as a 10.0 version copy to be compatible with our 10.0 server.
I can see all layers with features in the webmap viewer but cannot enable pop-ups to display feature information. When I navigate to the layer on which I want to enable the pop-ups, clicking on the arrow next to the layer name shows only "Hide in Legend" and "Description" options.
I have made sure that the "Shape" field is visible in the layer (Can't enable pop-ups on this layer in a map ), I re-published the .mxd file, cleared the REST cache, but to no avail.
What am I missing?