AnsweredAssumed Answered

Local Government GIS Techs and Addressing Agents, I need advice regarding FedEx and UPS contacts

Question asked by amyy09 on May 12, 2015
Latest reply on Mar 9, 2020 by LA_County_RB

  I work in the GIS Department for the government of Hamilton County, TN and have for over 6 years now. We have a little more than 300,000 residents so we are a sizable County with lots of addressing issues. Part of my daily job is to resolve these addressing issues by either assigning a new address, correcting an old one, changing duplicate or incorrect road names, adding in data from new subdivisions, etc. We have direct contacts with all the utility companies, emergency and government offices, postal and police offices. We send copies of our documentation to these offices for them to update their systems and match the newly changed addresses. We also let Google know by using their online mapping and reporting each problem individually. Now that we built a reputation with them, they tend to make the changes for us pretty quickly. However, time and time again, we have ran into issues with both FedEx and UPS not providing a contact method or online option to update addresses and roads.


  We get complaints from affected residents that they are unable to receive packages after the changes occur due to UPS and FedEx not having the updates and not recognizing the new address or road name. Does anyone deal with these same problems? If so, is there an established and reliable contact for either company that I could get from somewhere? I have called, emailed and tried all kinds of ways to get a contact and cannot manage to do that. I am currently looking into FedEx's Delivery Manager, but most of the time it requires a tracking number for a specific shipment and will not let me just make a general change to an address within their system. I can't seem to get them to understand that my changes would affect every shipment to that specific address and not just one package or shipment.


Any help would be greatly appreciated and I really look forward to reading your responses.


Thanks in advance!