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Why are layers not visible in ArcGIS Online map

Question asked by foleydes on Apr 23, 2015

Hi, I've created an ArcGIS Online map using my institutional account and successfully added a layer (let's say level 1) from the web - from an ArcGIS Web Service (version 10.0) that I manage. The map server layer (level 1) has 2 folder levels (level 2 and 3) containing point data and raster layers that I can expand and view in the ArcGIS Online viewer but I am not able to expand them when I publish the map (i.e. only level 1 is visible). Have I missed something?