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Collector Offline Credential Timeout with Enterprise Logins (Shibboleth)

Question asked by knoop on Apr 15, 2015
Latest reply on Apr 16, 2015 by miaogeng_zhang-esristaff

Is there a standard timeout for credentials obtained for offline use of Collector when used with enterprise logins, in our case we are using Shibboleth? How long is the authentication good for that you obtain when you are online, after you switch to using Collector offline? 


It seems that some of our users who spend enough time in the field offline -- something more than one day, but it's not clear -- can no longer access their maps. If Collector is being used offline and it crashes, a user powers their iPad off/on, or the iPad is soft reset because of problems with Collector or other apps, then Collector picks up again just fine, but only if the user last logged in online only a couple hours beforehand.  If they have gone longer than a day (or maybe it's more), then Collector breifly flashes the view of the maps and then resets to the login screen, and leaves them stuck with no access to their maps; they're offline, so they have no way of logging in again. This is with Collector 10.2.7 and 10.3 on iOS.