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Error after Changing Collectors Route and Geocoding Services

Question asked by BGrod on Apr 1, 2015
Latest reply on Apr 13, 2015 by russell_roberts-esristaff

A published a routing and geocoding service on our ArcGIS Server (10.2), added it to my content on ArcGIS Online, and successfully utilized the routing and geocoding services in a web app. I'm now trying to use those services in Collector. I modified my organizations Utility Services to point at the routing and geocoding service (added my locator above the Esri World Geocoder). Now when I try to geocode with Collector I get "no results found" and when I select a feature and get "Direction to here" it returns the following error: "Unable to determine a route to the destination. AGSCredential Required"

 

I'm interpreting that as an ArcGIS Server Credential is missing? I even tested this while on my company WiFi and VPN into our network. Is there some additional setting on ArcGIS Server that I need to apply or change so that Collector can consume the service? Thanks in advance for your time and help.

 

Collector Routing Error.PNG

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