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Upgrading to ArcGIS 10.3 - error 1310

Question asked by gaboyarleque on Apr 1, 2015
Latest reply on Apr 1, 2015 by lkoman-esristaff

I am upgrading from ArcGIS 10.2 to ArcGIS 10.3 and I got the following error during the installation process:

 

Error 1310: The installer has insufficient privileges to access this directory: <Directory>. The installation cannot continue. Log on as administrator or contact your system administrator.

 

I logged in as an administrator and every time I got this error message I clicked retry during the installation process. Doing that I was able to upgrade to 10.3. However when I try to open arcmap, I get the error message: ArcGIS Desktop has encounter a serious application error and is unable to continue.

 

Any thoughts? ideas?

 

thanks

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