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My ArcGIS Desktop 10.2 opens an error dialog box that say " ArcGIS Desktop has encountered a serious applications error and is unable to continue."

Question asked by JohnnyRamos on Mar 16, 2015
Latest reply on Mar 16, 2015 by andrewsmithesriuk-esridist

I'm a college student and installed a Student Evaluation copy of arcgis 10.2 advance and after installin, whenever I'm working in ArcMap or ArcCatalog, either my windows will close randomly without warning or when i close out of ArcMap or ArcCatalog, the error dialog box appears. I'm running Windows 8.1 and my computer is a Hp Pavilion desktop, it has a 2.9 Ghz processor, 8gb of ram, and intergrated Intel Hd graphics. What could be the problem or what are solutions to this issue?