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Collector (IOS app) issue downloading for offline use with Windows Auth enabled.

Question asked by dayr on Feb 18, 2015
Latest reply on Oct 6, 2015 by deleted-user-AYsXjhkrwuAA

We have Portal for ArcGIS setup with Windows Authentication and HTTPS.  We are having issues downloading for offline use with the Apple version of Collector (The android version works), it errors on download with error:

the operation couldn't be completed. (NSRULErrorDomain Error - 1013)

 

Via the IIS logs (web adapter), the basemap looks to be successfully downloaded, and the CreateReplica call executes and just looks like it dies at the very last call for the Geodatabase file from the arcgisoutput directory (FeatureService).

 

The IIS log has 3 401's

 

2015-02-18 15:55:32 172.16.61.98 GET /arcgis/rest/directories/arcgisoutput/DataCollection/Residential_Versioned_MapServer/_ags_data{746DE8EA60C141E4A9A1E7D6D0F98ECE}.geodatabase - 443 - 172.17.1.41 Collector-iOS-10.2.7:ArcGISiOS-10.2.4/8.1.2/iPad4,4 401 2 5 139

2015-02-18 15:55:32 172.16.61.98 GET /arcgis/rest/directories/arcgisoutput/DataCollection/Residential_Versioned_MapServer/_ags_data{746DE8EA60C141E4A9A1E7D6D0F98ECE}.geodatabase - 443 - 172.17.1.41 Collector-iOS-10.2.7:ArcGISiOS-10.2.4/8.1.2/iPad4,4 401 2 5 104

2015-02-18 15:55:32 172.16.61.98 GET /arcgis/rest/directories/arcgisoutput/DataCollection/Residential_Versioned_MapServer/_ags_data{746DE8EA60C141E4A9A1E7D6D0F98ECE}.geodatabase - 443 - 172.17.1.41 Collector-iOS-10.2.7:ArcGISiOS-10.2.4/8.1.2/iPad4,4 401 2 5 40

 

The file is there, and if i were to turn on 'Anonymous Access' on the web adapter the download does successfully complete (but nothing else works right since its set to use windows domain still).

 

Whereas the Android app gets to this step and passes the windows auth credentials correctly, the apple app doesn't seem to be sending them at all.

 

Anyone have this setup working? know what i'm missing?

 

Cheers,

Ryan.

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