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The index was either too large or too small

Question asked by cyrilleble on Feb 3, 2015

Can ESRI helps us to sort this out?
I am trying to build cache for a specific area of interest of my Web Map Service. I have been using the same technics (Manage Map Server Caches Tiles > Recreate Empty Tiles or Recreate All Tiles) for almost one year.

Since we migrated our product from ArcGIS 10.2.2 to ArcGIS 10.3, now I am having,d.d2sThe Index was either too large or too small issue.

Can someone helps me and explain why this is occurring?