Having trouble saving credentials with services.

[HayleyHames]

I'm having an issue similar to this question Cannot save login credentials for secured service | GeoNet  However, when I use Add item to add the service to my content, it is not being detected as a secure service. Thus, I am still not getting the option to save my credentials with the service.  I keep having to re-enter my credentials every time I access the map.

[DanielStauning · Accepted solution]

Hayley,

Are your services secured with ArcGIS Server built-in security or web tier? At this time, ArcGIS online does not support web tier authentication.

ArcGIS Server web services—ArcGIS Online Help | ArcGIS http://doc.arcgis.com/en/arcgis-online/reference/arcgis-server-services.htm#ESRI_SECTION2_F33AA3DF4B...

Thanks,

-Dan

[HayleyHames]

It looks to be web tier. (The service I'm trying to access isn't hosted by us.)  That's a shame. 

I appreciate the help.