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Basemap Service Slow to Load and Export

Question asked by dyaw on Jan 19, 2015
Latest reply on Nov 2, 2015 by ferlrv

Occasionally I like to use a free ArcGIS online map service, in this case the National Geographic canvas basemap. I am using this for large wall maps that are around 36x50 and at extent of 1:20000. I am using ArcMap 10.2. I have been having two problems here.

 

1)  The map is extremely slow to export to PDF. Sometimes it will take a half hour, and other times it can even crash.

2) The basemap is also extremely slow to load in layout view, but can speed up after the initial loading.

 

Does anyone have any tips to make these online basemaps perform better? There is also a good amount  of other data ontop of the basemap, but that should not be the problem.

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