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Issues authorizing EVA: Help

Question asked by Mhenderson225 on Jan 4, 2015

Hey, So I have gone through the process of activating my EVA # and downloading the correct software for ArcGIS 10. When I go to open the soft ware it pops up "ArcGIS for Desktop advanced is not authorized. Access the ArcGIS Administrator. I went to administrator, tried to re-authorize. That would not work because it says I have already done so. SOOO.. now im trying to select "I have already received an authorization file from ESRI and am now ready to complete authorization process." To do that I have to select a file to continue. I don't know which file to select. Has anyone else had this problem?