AnsweredAssumed Answered

Loading MXD Leads to ArcMap Crash

Question asked by bdk0172 on Jan 2, 2015
Latest reply on Feb 24, 2015 by kpinkston-esristaff

Recently upgraded from ArcGIS 10.0 to ArcGIS 10.3. I'm trying to open an MXD file provided by a client and ArcMap crashes with an error referencing the FilGDB.dll module. The MXD file was created by the client in 10.0.3 and I was able to view it without issue in my previous version. Any thoughts on what may be the issue here? Running a Windows 7 64-bit machine. Details of the are below:

 

Problem signature:

  Problem Event Name: BEX

  Application Name: ArcMap.exe

  Application Version: 10.3.0.4322

  Application Timestamp: 544ee1d3

  Fault Module Name: FileGDB.dll

  Fault Module Version: 10.3.0.4322

  Fault Module Timestamp: 544ef753

  Exception Offset: 000c83a9

  Exception Code: c0000409

  Exception Data: 00000000

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 9f85

  Additional Information 2: 9f8512db2514abc8411174b85319aee2

  Additional Information 3: 7806

  Additional Information 4: 78069d4f7f7c5d9cf1290fc1310ad0d6

 

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Outcomes