AnsweredAssumed Answered

Cannot download map with AGOL Tiled Basemap

Question asked by tpcolson Champion on Dec 17, 2014
Latest reply on Dec 18, 2014 by tpcolson

Following these exact instructions for taking a map offline, I am unable to perform the map download operation in Collector (IoS). I have successfully:


Published a FS with Sync-Enabled;

Tested CRUD operations in the FS through SDE Direct Connect, FS Local-copy editing in desktop, Editing through Portal, Editing in collector WITHOUT taking it offline;

Created a map with the AGOL tiled base map and the FS layer per Take maps offline—Collector for ArcGIS | ArcGIS.

Have a valid and active AGOL for Organizations Account, as well as a Portal instance.


Upon selecting "Download Map" in collector, the following error occurs: Unable to Download the Map the operation couldn't be completed .(NSURLErrorDomain error -1001.).


The Map is on Portal for ArcGIS 10.2.2...the FS is hosted on a separate, and Non-Federated ArcGIS Server 10.2.2. As explained above, communication between all pieces here seem to work, and I can edit in every scenario EXCEPT for taking it offline. What could be the problem here?