Getting "A task was canceled" exceptions when generating tile package

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11-07-2014 11:12 AM
NeptuneTechnology
New Contributor

I'm trying to generate and download tile package files using the ArcGIS Online service and each time I try I get "A task was canceled" exceptions. Sometimes the exception occurs during the tile cache estimation phase and sometimes it occurs during the actual download phase.  On two occasions, the tile cache download actually hung and had to be aborted.  I waited almost an hour while trying to download a TPK file that contained between 100 and 200 tiles.  I have not been able to successfully generate a tile package file since this began.

I also tried with the ArcGIS Online tile package export feature in the sample application at Github and it does the same thing.  Is there an issue with the servers or has something changed since 10.2.4 was released or are there additional requirements to use the API?  This was working fine until yesterday. 

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2 Replies
GeospatialSolutions
New Contributor II

We are observing a similar issue as well, which started last Thursday (11/6). We are unable to download tile packages. We have attempted to use two different services:

  1. http://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Street_Map/MapServer
  2. http://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Imagery/MapServer

We have tested on multiple Android devices (Nexus 7 2013 and Samsung Galaxy Pro 8.3"). We have attempted to download tile packages with the ArcGIS Collector app from the Google play store as well as with sample code provided in the Android Runtime SDK documentation (Export Tile Cache | ArcGIS for Developers). This is a critical issue.

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GeospatialSolutions
New Contributor II

UPDATE (11/12/14) - This issue appears to have been fixed