AnsweredAssumed Answered

Why is my scale being limited in AGO?

Question asked by joanna.grossman on Oct 30, 2014
Latest reply on Nov 12, 2014 by lukepaine99

Hi all -


I've finally got users using ArcGIS Online but now they are complaining that they can't zoom into our orthos to their full resolution. Meaning, the zoom in function is often disabled before they can see what they need to. I'm seeing this happening repeatedly.


If I create a new map in AGO and just load our image service I can zoom in much closer.


Why is this happening?!


Thanks in advance.