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I'm foregin student. I have problem in installing arc gis

Question asked by Kimdongyoung on Oct 25, 2014
Latest reply on Oct 25, 2014 by Dan_Patterson

Hi I'm student in republic of Korea


I'm not good at English


but I'm urgent that I'm writing..


I have been using arg gis version 10.2.1  but today


I want to reinstall more high version 10.2.2 so I remove


arc gis 10.2.1 than I download arcgis 10.2.2.


but, when I install arc gis , an error message pops up " error 1704 An installation for ArcGIS 10.2.1 for desktop is currently suspended. you must undo the changes made by thar installation to continue. do you want to undo those change?"


although I click "yes" but that error message appear continuously...

what should I do?


I'll wait solution... help me!!