We have many different types of inventory to collect continuously throughout the year by up to 30 assorted mobile users (we have significant growth potential up to 100/150+ once a solution is found). We have tried both ipads and Trimble GeoXTs. The Trimbles are wonderful and I love them, but the users hate them, complaining of weight, poor photo resolution, and confusion with ArcPad and/or TerraSync/Pathfinder. We do not have the resources to overcome their disdain with sufficient training and daily support.
The iPads are difficult to support. They overheat, have poor positional accuracy which cannot be enhanced, and are subject to OS "upgrades" which cannot easily be tested or downgraded. They cannot be integrated with our network to allow remote screensharing, and are easily modified by users, making over-the-phone troubleshooting difficult. They are good for many things, but professional GIS data collection at a medium to large scale is not one of these things. The users adore them--they are simple and lightweight and fun, and they do work (when they work).
I have read some bits and pieces scattered throughout various forums, but specifically wonder how mid-sized/large enterprises support tablet-based mobile data collection. Has anyone had success combating these issues?
ArcGIS Server 10.2.2
ArcGIS Desktop 10.2