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"Object already exists" error message when I try to install ArcGIS Desktop 10.2

Question asked by mconsuelothompson on Sep 17, 2014
Latest reply on Sep 25, 2014 by mconsuelothompson

I have been trying to install ArcGIS Desktop 10.2 on my laptop but once the installation process begins it abruptly stops and give me the message "Object already exists". I have never installed any ESRI software on my computer before. When I called customer service they were unable to resolve my issue. Does anyone have any suggestions?